Customer Service Training Workshop

Successful organisations have one common central focus – Customers.

When all is said and done, goods aren’t sold: products and services are bought. Customers are individuals, not a mindless group of buyers.

In today’s competitive environment, first rate customer service and care is widely acknowledged to be crucial to keeping customers, and developing new ones. Whether you are selling a product, or delivering a service, ensuring that you are dealing with the customer in a positive manner, at all points in your business, is essential.

At JamBerry Ltd we provide training for people. Customer Service training is for people who have to interact with customers, anywhere in their organisation.

We adopt a practical, interactive style of training to ensure that participants are able to draw the most out of the course and understand how to apply the learning points to their own situation and needs.

Who do we train?

Anyone who has to deal with customers or manage the customer interface.

What do we cover?

On a typical one day course we will address:

• Why Customer Service is important and how, when and where it takes place

• Ways of building successful customer relationships every time

• Identify effective communication techniques in person and on the telephone

• Explore how to identify and meet customer needs

• Review different behaviour styles and their impact on others

• Develop a strategy for dealing with difficult people

• Build a personal action plan to develop their customer care skills further

This is a one-day highly interactive workshop using a range of practical exercises.

"Wear a smile - one size fits all."

Anon

Why JamBerry?