|
The Management Challenge
Dealing with Difficult Behaviour can be one of the main challenges as a
manager. In all teams there will be a variety of characters, each with
their good points and most with a few flaws. However, sometimes there are
particular individuals who always seem to cause controversy with their
behaviour and can sometimes interrupt the smooth working of a team.
What do we cover?
We have devised some powerful, practical and proven strategies to help you
to deal with challenging situations and behaviours particularly in the
workplace. Many of these strategies can be adapted to other situations.
We believe it is important to concentrate on the behaviours not the
people, because it is the behaviour we wish to address. On our Dealing
with Difficult Behaviour course we explore a cast of characters which
display a range of difficult behaviours. In reality people will
display a mix of these behaviours, and will move between them often quite
quickly.
We also encourage you to review your own behaviour. Our own behaviour can
influence others and sometimes we need to address this as well. Remember,
behaviour breeds behaviour. Focusing on what we do and how we act will
give us the biggest chance to change others behaviour.
Who is this course for?
Our 1 day course is ideal for new managers and those that have been
managing for a while.
If you would like to find out more about our Dealing with
Difficult Behaviours course, please contact us on 0800 840 2418
or email info@jamberry.co.uk
This course can also be linked to
other workshops such as our
Customer Service
workshop,
Training with Drama or as part of one of our longer
management programmes.
|
